FAQ

What are the ingredients in Gigantic? + -
Gigantic is packed with all-natural, plant-based goodness! Click our Ingredients & Nutrition link on each product page for full details.
What does "sortasweet" taste like? + -
It’s the perfect degree of sweetness for a grown-up palate....enough to treat your tastebuds to something special, but without that cloying, molar-buzzing sugar rush. Think of it as an “off-dry” cider, or a joke on The Good Place; delightful but never sappy.
Exactly how big is a Gigantic bar? + -
Our perfectly portioned candy bars are a little over an inch wide, and about the length of a Pokemon card. One bite will convince you that enormously delicious, humongously irresistible things do come in small packages.
Are Gigantic bars vegan friendly? + -
Indeedy yessir-reedy! Gigantic is made with entirely plant-based, vegan ingredients, including organic cane sugar processed without bone char.
Are these allergy friendly? + -
Gigantic is not appropriate for people with severe food allergies. All Gigantic flavors include tree nuts and/or peanuts. Our recipes are gluten free and dairy free. However, our products are made on shared equipment in facilities that also process milk, wheat, soy and eggs.
Is your chocolate Fairtrade? + -
Absolutely! Our dark chocolate is organic and Fairtrade certified. Gigantic also appears on the Food Empowerment Project's recommended list for chocolate which you can find here: https://foodispower.org/chocolate-list/
How long do they last? + -
Each bar has a best-by date printed on the wrapper. Store them in a cool place (mid 60s is ideal, but definitely below 75F) and you should be good to go!
How do I change or cancel my order? + -
Orders are processed within nano-seconds by the Gigantic supercomputer, so it's best to drop us little humans a line at hello@giganticcandy.com. We'll see if we can hack into the system and help!
What is your summer shipping policy? + -
During the summer, orders will include ice packs and must arrive within 2 days to ensure product quality. If you are outside our 2-day ground shipping zone, you will see a shipping rate for 2nd-day air at checkout. Summer orders will ship only Monday-Wednesday to avoid weekend transit, and during periods of extremely hot weather we may need to temporarily delay shipping. Please bring your delivery inside right away to avoid extended exposure to heat and sun. Unfortunately, some states are just too toasty and/or too far away from us to make shipping work over the summer. Sorry Alaska, Alabama, Arizona, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Texas….we’ll see you in September :)
Do you offer free shipping? + -
We currently offer free shipping on orders over $45 within the continental USA. Two boxes of Gigantic will get you there!
Do you ship to Canada? + -
We are not currently shipping to Canada due to the high cost and unpredictable cross-border fees to our customers. But if you badly want a shipment in Canada feel free to contact us at hello@giganiccandy.com!
What is your satisfaction guarantee? + -
We offer a 100% satisfaction guarantee on your first 8-pack, so you can try Gigantic risk free! If you're unhappy for any reason, please drop us a line at hello@giganticcandy.com to explain the issue, and we'll take care of you!
Will my bars melt on the way? + -
Gigantic is a natural chocolate product and can melt at warm temperatures. Our supercomputer will access the weather satellites and if necessary, send your shipment with ice packs. If we make a big oops and you receive damaged or melted product, just drop us a line at hello@giganticcandy.com and we'll take care of it!
My bars have a dull or cloudy appearance on the surface. Are they ok? + -
Yes! What you're seeing is a bit of cocoa butter on the surface of our natural dark chocolate. Dark chocolate is a matrix of cocoa solids, cocoa butter and sugar. Temperature changes and other factors can cause some cocoa butter to escape the matrix and appear on our chocolate's surface, a process known as "cocoa bloom." Cocoa bloom is purely aesthetic and does not impact Gigantic's flavor or shelf life. We've chosen not to use artificial stabilizers in Gigantic, and therefore the appearance of a little cocoa butter on the surface of our chocolate is normal and natural.
What are your subscription options? + -
We are currently offering 8-pack subscriptions delivered every 2, 4 or 8 weeks. There's no commitment -- skip a delivery or cancel at anytime. You can create an account and set up your recurring subscription here: https://giganticcandy.com/account/register
How can I cancel, pause, or change my subscription? + -
Thanks for being a Gigantic subscriber! You are such a supercool person. You can modify or cancel your subscription anytime via your account login here: https://giganticcandy.com/account/login
Do you offer samples? + -
At this time we aren't shipping single bars, but we created our Variety Pack so you can sample every Gigantic flavor!
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